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July 1, 1997


Michael Goldstein



The Total Customer Service Experience

What is a quality product? This is not an idle question. In the Darwinian business world in which we operate, knowing the answer to this question is key to our survival. A whole library of standards and benchmarks is available to help us gage how we're doing, but they don't really tell the whole story.
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Power Transmission Engineering magazinePower Transmission Engineering is THE magazine of mechanical components. PTE is written for engineers and maintenance pros who specify, purchase and use gears, gear drives, bearings, motors, couplings, clutches, lubrication, seals and all other types of mechanical power transmission and motion control components.

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