ABB Simplifies its NEMA Motors Warranty Request Process to Improve Customer Experience

To enhance customer experience and provide a high level of visibility and control, ABB has streamlined and simplified its process for submitting and tracking warranty requests for ABB and ABB Baldor-Reliance NEMA motor lines. Customers can now submit a warranty request directly, and any member of the ABB team, from district offices to sales and technical support, can assist with the process. For customers, one login connects the entire user experience. Any customer registered with ABB Shop, Motor Connector or any other ABB e-commerce or service system is already registered for the warranty claims system.

The simplified input process allows requestors to quickly select from the most common types of warranty requests, and the status widget allows customers to follow the ticket throughout the entire process. In addition, a request check box option allows users to create a PDF report once a claim is opened, providing visibility and tracking. All parties involved in the claim - customers, district offices and service shops - receive status notifications for 360-degree accountability.

All ABB and ABB Baldor-Reliance motor products are warranted against defects in workmanship and materials. Most products are covered for 12 months from date of installation or 18 months from date of manufacture, whichever occurs first. Some products carry a longer warranty period. Warranty information can be found through this link, in most ABB motor brochures or from authorized ABB district offices and service centers.

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