We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Privacy Policy.
  • TOPICS
    • Design
    • Manufacturing
    • Applications
    • Components
    • Industry
    • MRO
  • MAGAZINE
    • Current Issue
    • Departments
    • Archives
    • Subscribe
    • Advertise
  • NEWSLETTER
  • VIDEO
    • Power Transmission Engineering TV
  • BLOGS
    • Revolutions
    • Editors Choice
    • Motor Matters with George Holling
    • Bearings with Norm
  • BUYER'S GUIDE
  • NEWS and EVENTS
    • Product News
    • Industry News
    • Events
  • Advertising
    • Brand Awareness
      • Print: Display Advertising
      • Print: Engineering Showcase
      • Online: Web Banners & Keyword Banners
      • Online: Sponsored Content (Native Advertising)
      • E-mail: Custom, White Papers & Webinars
      • Email: Sponsored Content (Native Advertising)
    • Response & Lead Generation
      • E-Mail: Sponsored Content (Native Advertising)
      • E-mail: Newsletters
      • E-mail: Custom, White Papers & Webinars
      • Online: Buyers Guide
      • Online: Sponsored Content (Native Advertising)
    • Print
      • Print: Display Advertising
      • Print: Engineering Showcase
      • Print: IMTS/Hannover Messe USA Showstoppers (September 2022)
      • Print: Buyers Guide
      • Print: Engineering sMart
      • Print: Specifications
    • Online
      • Online: Web Banners and Keyword Banners
      • Online: Buyers Guide
      • Online: Sponsored Content (Native Advertising)
      • Online: Specifications
    • E-Mail
      • E-mail: Newsletters
      • E-mail: Custom, White Papers & Webinars
      • E-mail: Sponsored Content (Native Advertising)
      • E-mail: Specifications
    • Special Promotions
      • Print: Engineering Showcase
      • Print: Showstoppers(IMTS/Hannover Messe USA)
      • Print: Buyers Guide
      • Print: Engineering sMart
  • Contact Us
  • AGMA
    • Membership
    • Events
    • Education
    • Emerging Technology
    • AGMA Media
      • Gear Technology
      • Gear Technology India
    • Standards
Subscribe
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Home » Heidenhain Adds North American Service Partners

Heidenhain Adds North American Service Partners

December 12, 2019
Over the past year, five new Heidenhain Service Partners have been established in various U.S. regions to assist in reducing wait times and costs for in-field service calls. As part of Heidenhain's ongoing “Customer First” initiative, these new North American Service Partners are providing stronger local connections for Heidenhain customers, and ultimately reducing downtime and overall equipment cost of ownership which typically includes lower travel costs for service.

The best way to access one of these partners is to contact Heidenhain’s Technical Support office at (847) 490-0351. Once a need for a particular service is determined, the proper Service Partner is selected and provided. Current new regional Service Partners include:

West Coast
• ATech Authority
• Innovative Machining Solutions
• Northwest Metrology

Central
• Morlin Inc.

East Coast
• GE Van Wert

“We are in the process of establishing even more Heidenhain Service Partners in North America as reoccurring geographical needs become evident,” explained David Fuson, Heidenhain’s service manager for North America. These partners are named after completing Heidenhain’s training requirements and are responsible for maintaining their own equipment and handling assigned area servicing. Each Service Partner is selected based on a variety of factors.

All service calls forwarded from Heidenhain’s technical support lines are logged and reviewed in order to support full customer satisfaction. “Many of our end user customers have recently stated that this service partner network has already made a positive impact on their business,” said Fuson. “They have seen decreased costs and wait time for field service, which in emergent situations is of utmost importance.”

Heidenhain management continues to encourage the development of this new service network which is already beginning to create new contacts for future customer engagements. “We are now also reviewing the possible launch of additional Service Partners in Texas/Oklahoma and Colorado regions to enable even faster onsite response there,” shared Fuson.
Industry News
  • Related Articles

    AD Spotlights Independent Distributors at North American Meeting

    Daimler Partners with Siemens Digital for Next Generation Vehicle Solutions

    Velo3D Adds Pawlikowski to Board of Directors

Free Power Transmission Engineering Subscriptions
Subscribe
Free Power Transmission Engineering Subscriptions
Subscribe
FEATURED VIDEO
  • Regal Rexnord Motor Minute: Why Do Direct Drive Motor Shafts Have a Flat Side?
March 21, 2022
RECOMMENDED
  • The Flexibility Factor

    April 12, 2022
    Huco2.jpg
  • Rapid Advancement at Automate 2022

    April 12, 2022
    Depositphotos_204041702_XL.jpg
  • Breaking the 4th Industrial Wall

    April 12, 2022
    Depositphotos_56883369_XL.jpg
  • The Extreme Ends of Turbine Condition Monitoring

    May 6, 2022
    wind farm1.jpg
  • LogiMat 2022 Offers Motion Control and Robotic Technologies

    April 18, 2022
    Logi1.jpg
  • The Extreme Ends of Turbine Condition Monitoring

    May 6, 2022
    wind farm1.jpg
  • LogiMat 2022 Offers Motion Control and Robotic Technologies

    April 18, 2022
    Logi1.jpg
  • The Flexibility Factor

    April 12, 2022
    Huco2.jpg
  • Subscribe
  • Advertise
  • Contribute
  • Gear Technology
Powered byAGMA
Copyright © 2022 Power Transmission Engineering
  • Privacy Policy
  • Contact