An open house launched the Bosch Rexroth Dallas Regional Service Center in December. The state-of-the-art repair, upgrade and maintenance resource center services industrial and mobile hydraulics components.
"Looking into the future, I am proud to say that this facility is only a starting point when it comes to Rexroth and service," said Berend Bracht, president and CEO of Bosch Rexroth in the Americas, at the open house. "Rexroth is committed to servicing our customer-owned components and applications. That's why we are so excited to celebrate this milestone in Rexroth's history in the United States."
Rexroth has a strategic commitment to fortify its service business, and the Dallas Service Center is just one of a nationwide network of regional hydraulics service facilities the company is planning.
"This is a major investment by Bosch Rexroth to better serve our customers and develop new markets," Bracht said. "In these challenging economic times, we want to do everything we can to help our customers sustain and extend the profitable lifetimes of their Rexroth hydraulics components and systems. These regional service centers will let us deliver faster, more focused hydraulics repair services and ensure that our customers' world-class products and systems are properly serviced by trained Rexroth technicians, using only genuine Rexroth parts."
The Dallas Service Center provides warranty service, repairs and conversions as well as exchange programs to help manufacturers reduce their carbon footprint by reusing housings from retuned units. According to Jim Smith, director of the Regional Service Centers, industrial and mobile hydraulics customers will have access to field service in 2010. The center serves a broad range of industries, including offshore drilling, refining, automotive, plastics, construction, agriculture and steel manufacturing in Texas, New Mexico, Oklahoma, Kansas, Arkansas, Mississippi, Louisiana Alabama and parts of Florida.
"Customers have complained of receiving repair services from repair facilities that sometimes use lower-quality knockoff parts that have a high potential for malfunction or failure, rather than using best practices," Smith says. "With the new Bosch Rexroth Regional Service Centers, customers won't have to settle for cheap substitutes when you can get first-class repair and exchange service with factory-backed warranties from Bosch Rexroth, resulting in maximum equipment uptime and a minimum of unplanned service incidents."
The 14,000-square-foot Dallas Service Center repairs Rexroth motors and pumps as well as proportional and servo valves. Rexroth worked with business partner Womack Systems-a distributor of hydraulic, pneumatic and automation equipment-to develop service and repair programs targeting the region's hydraulic users. This included developing emergency repair programs featuring market-driven lead times for costing, repair and return of products to customers.
"We look forward to the opportunity to work with Bosch Rexroth to develop a first-class service and repair business for Rexroth hydraulics customers in the region," said Mike Rowlett, chairman and CEO of Womack Systems. "Rexroth hydraulics always provides outstanding performance for our customers, and as a Bosch Rexroth business partner, we want to help ensure that those systems are properly serviced, so our customers get the most value out of their equipment investment."
Southern California will be home to the next Regional Service Center set to open in early 2011. Other regional centers are planned to follow.