ABB’s Drives Service team reduces the impact of unplanned downtime with the Drive Exchange Service offering. Utilizing real-time inventory and a dedicated Exchange program team, ABB can ship a replacement unit within 24 hours of a purchase order receipt.
The ABB Drives Exchange Service offering is an extension of the Expanded Drives Services offering which includes reconditioning service, preventive maintenance, and standard or premium repair, all of which are performed at ABB’s state-of-the-art, ISO certified Drives Service Workshop in New, Berlin, Wisconsin. All drives are repaired by ABB certified technicians using genuine ABB parts to ensure the drive operates as designed. All work performed is factory tested and backed by at least a one-year warranty.
All ABB Drives Exchange units will have a 1-year complete drive warranty from date of shipment from ABB.
“We know that for a customer who is down, every minute is a loss of productivity and profit, possibly even raw materials,” explains Michelle Schwery, director of sales and marketing – US Drives Service. “The goal of the Exchange service offering is to get them up and running quickly.”
ABB Drives Service also offers on-site assistance and training through a nation-wide network of field service technicians. All of this is backed by 24/7 customer service and technical support.