The opening of ZF’s first European Service Center in Witten/Germany will focus on service and customer orientation in the industrial drives business. More than 30,000 gearboxes and 20,000 marine clutches of ZF Industrieantriebe Witten GmbH are in use worldwide. Many of them still had been delivered under the renowned brand of Lohmann & Stolterfoht.
In order to provide its customers with first class support in the aftermarket, ZF made a strategic decision bundling its service activities in Witten. In combination with the global service network of ZF Group,
ZF Industrieantriebe positions itself as global strategic service partner for its customers. The company supplies products in several markets and for a broad variety of applications, such as mining excavators, offshore rigs, marine propulsions, recycling machinery, tunnel boring machines, cement mills or ropeways.
The new Service Center will offer ZF customers an extensive service portfolio, including multi-brand repairs. In close collaboration with ZF service hubs all over the world, the global service activities will be coordinated from Witten.
“We attribute great importance to a cooperative partnership with our customers, and this over the whole lifecycle of our gearboxes. Because of the broad variety of applications, it is essential to align our service activities to our customers’ needs," said Christoph Kainzbauer, head of ZF's Industrial Drives business unit.